Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be subject to a 15% restocking fee.
Send all refund requests to email@example.com.
Please ask for sizing charts if needed. Most of our inventory is normal US sizing and not Chinese or EU sizing.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not offer exchanges because of the high shipping costs of our products. Again, please utilize sizing charts and use your best judgement. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
All claims for shortage, damage, or otherwise unacceptable goods in the shipment must be in writing and made within 5 days of receipt of goods.
There will be a 15% restocking fee, plus the cost of shipping, in-and-out, when the shipment is refused, or not able to be delivered by fault of the receiver. This fee should be paid immediately.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.If you are shipping an item over $75, you should consider using a tracking number service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please be patient for your return address and return authorization number so that we can process your return quickly.